Subscription Terms & Refunds Policy

Subscription Plans

We offer two types of subscription plans:

• Monthly Subscription: Billed monthly on the same date you initially subscribed

• Annual Subscription: Billed annually on the same date you initially subscribed

14-Day Money-Back Guarantee

Full Refund Period: You may cancel your subscription for any reason within 14 days of your initial subscription date and receive a 100% refund.

To request a refund within this period:

• Contact our support team through our support channels

• Include your subscription details and reason for cancellation (optional)

• Refunds are typically processed within 3-5 business days

Subscription Cancellation After 14 Days

Self-Service Cancellation: After the 14-day refund period, you can cancel your subscription at any time through your account settings:

1. Go to Settings → Subscription → Cancel Subscription

2. Follow the cancellation process

3. Your subscription will remain active until the end of your current billing period (end of the month period for both monthly and annual plans)

4. You will continue to have access to all features until your subscription expires

5. Refund Policy for Cancellations:

   • Monthly subscriptions: No refund for the current month

   • Annual subscriptions: No refund for the current month. If more than one month remains in your annual subscription, the remaining full months will be refunded

Billing and Renewal

• Subscriptions automatically renew unless cancelled

• You will be charged on the same date each month (monthly plan) or year (annual plan)

• Subscription fees are charged in advance for the upcoming billing period

Failed Payments

• If a payment fails, we will retry the charge up to 3 times over a 7-day period

• If all payment attempts fail, your subscription will be suspended

• You will receive email notifications about failed payments at the email address provided during payment

• Your account will be reactivated immediately upon successful payment

Changes to Subscription

• Upgrades: You can upgrade your subscription plan at any time, and the change will take effect immediately with prorated billing

• Downgrades: To downgrade your subscription, you must cancel your current subscription and subscribe to a lower plan at the beginning of your next billing cycle

• Contact support if you need assistance with subscription changes

Contact Support

For questions about your subscription, billing, or to request a refund within the 14-day period, please contact our support team:

• Chat with support (preferable): Click Support in the main menu and send your message

• Email: info@kalenner.com

Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on our website and, where appropriate, notified to you by email. Continued use of our service after policy changes constitutes acceptance of the updated terms.

Last updated: 26.05.2025