Privacy policy

Kalenner ("we", "us", "our") operates a service accessible through the Telegram application via @kalennerbot ("Service"). This Privacy Policy is intended to inform you about how we handle your personal data when you use our Service.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

Kalenner is the controller, in the meaning of the General Data Protection Regulation ("GDPR"), for the processing of your personal data through our Service.

2. WHAT PERSONAL DATA DO WE PROCESS?

Our approach to data collection is minimalist. We intentionally limit the personal data we collect and store:

Telegram User ID: This is the only identifier we store in our database that connects you to your account within our Service.
Optional Public Profile Information: Any personal and contact information you choose to add to your profile (phone number, physical address, email, social media links, photo, etc.) is provided at your discretion and will be publicly available on your profile page (https://profile.findexpert.online/profiles/xxxxxxxx, where xxxxxxxx is your unique identifier).
Chat Messages: Messages exchanged between Specialists, Clients, and Organizations through our in-Service chat feature are stored in our database in encrypted form.
Documents: Files shared through our Service are stored in Amazon S3 cloud storage.

We do not collect or store any other personal identification information in our database.

3. WHY DO WE PROCESS YOUR DATA AND UNDER WHICH LEGAL BASIS?

3.1 To provide our Service

We process your Telegram User ID to create and manage your account, allowing you to access and use our Service. This processing is necessary for the performance of our contract with you. Without this minimal information, we cannot provide you with our Service.

3.2 To facilitate communication between users

We process and store encrypted chat messages to enable communication between Specialists, Clients, and Organizations. This processing is based on our legitimate interest in providing a functional communication platform as part of our Service.

3.3 To store and share documents

We process document files to facilitate document sharing between users. This processing is based on our legitimate interest in providing document exchange functionality as part of our Service.

3.4 To comply with legal obligations

We may process your data to comply with legal obligations, such as responding to legitimate requests from law enforcement authorities. This processing is based on our legal obligations.

4. WHO HAS ACCESS TO YOUR PERSONAL DATA?

4.1 Service Users

Any information you choose to add to your public profile will be visible to all users who access your profile page.
Chat messages are only accessible to the participants in that specific conversation.
Documents shared between a Specialist and a Client are only accessible to those two parties, except for documents uploaded by a Specialist through the Office->Documents menu, which will be accessible to all Clients of that Specialist.

4.2 Service Providers

Amazon Web Services (AWS): Our Service is hosted on AWS infrastructure, and our databases and document storage (Amazon S3) are located within their secure environment.

4.3 Law Enforcement and Authorities

We may disclose encrypted chat messages and other information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. WHERE DO WE STORE YOUR PERSONAL DATA?

All data is stored on AWS servers located in the European Economic Area (EEA). We will not transfer your personal data to countries outside the EEA except (i) at your request, or (ii) to the extent necessary for the institution, exercise or substantiation of a legal claim. If such transfer is necessary, we ensure appropriate safeguards are in place to protect your data.

6. HOW DO WE PROTECT YOUR PERSONAL DATA AND HOW LONG DO WE KEEP IT?

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal data. These include:

Storing chat messages in encrypted form
Providing temporary, time-limited links (valid for 5 minutes) for document downloads
Using secure AWS infrastructure

However, please note that no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6.2 Retention Period

We keep your personal data for as long as your account is active. Upon account deletion, we will remove your personal data from our active systems, except where we are required to retain such data to comply with legal obligations.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

Under the GDPR, you have the following rights:

Right to access your personal data
Right to rectify inaccurate or incomplete data
Right to erasure of your personal data (in certain circumstances)
Right to restrict processing of your personal data
Right to object to processing based on legitimate interests
Right to data portability
Right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@kalenner.com.

8. IMPORTANT LIMITATIONS AND DISCLAIMERS

8.1 Telegram Data

Kalenner is not responsible for any personal data that Telegram collects or processes. This includes the phone number used to register your Telegram account and any other personal information you provide to Telegram. For information about how Telegram processes your data, please refer to Telegram's Privacy Policy.

8.2 Third-Party Access

While we take reasonable measures to protect information processed through our Service, we cannot guarantee that third parties will not gain access to your personal information through Telegram based on your Telegram User ID. This is outside our control and responsibility.

8.3 User-Provided Information

You are solely responsible for any personal information you choose to make public in your profile or share with other users through our Service. We recommend that you exercise caution when deciding what information to disclose.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. CONTACT US

If you have any questions about this Privacy Policy, you can contact us at info@kalenner.com

Last updated: March 20, 2025